My Health Patient Portal
My Health is a free, secure online resource that lets you access your health information 24 hours a day, seven days a week, from anywhere there is an Internet connection. My Health offers flexibility to contact your provider’s office or access your medical records when it’s convenient for you. Receive notices to your personal email account when there is important information available in your My Health account.
With My Health you can:
- View your health history and personal health records online.
- Get real-time health updates including medications, diagnoses and immunization records, as well as most lab results.
- Email a question to your provider or care team through a secure messaging system.
- Receive reminders of upcoming appointments.
- View reminders about preventive health services.
- Get clinic visit summaries.
- Access your health information using any Android or Apple® mobile device
- My Health should not be used for urgent medical matters. Call your provider’s office or if it is an emergency, call 911 or visit your nearest hospital emergency department.
Frequently Asked Questions (FAQs)
How do I get signed up for the portal?
You must fill out a patient portal sign-up form. These forms are at all of our Mankato Clinic locations. We need to be provided
with a valid ID for verification purposes. Once you have presented a valid ID and filled out a portal sign-up form, an e-mail will
be sent to the e-mail address that was provided on the form.
I haven’t seen the invitation for the portal yet or was one not sent?
Check your “Junk” or “Spam” folder as the e-mail from FollowMyHealth can find its way into one of these folders. If you are still unable to find the e-mail, contact Portal Support at 507-389-8694 or firstname.lastname@example.org and we can resend an invitation.
What is my invitation code?
The invite code is defaulted to the last four digits of your Social Security number or another number you may have written on your form.
I want to add my children to my account. How do I do that?
You would need to fill out a sign up form for each of the children you want to add to your account. At our Children’s Health Center we have a form made for families so you can put all the children’s names on one form. We can only set up the account for children under the age of 13. Children ages 13-17 don’t have access to the portal account. The Mankato Clinic is prohibited by law to offer children ages 13-17 portal access. In Minnesota there is a statute in place for situations ( ex: reproductive health and substance abuse) where minors ages 13-17 can direct their own care. If parents can see their portal, they would be able to see their child’s care information, which is protected under Minnesota law. You will receive an e-mail invite to get the children added to your account.
What happens to my child’s portal account after they turn 13?
The account retains all the old information, but no new information will be added by Mankato Clinic to the portal account. Once the child turns 18, they can sign up for their own portal account.
Why can’t I see my labs?
Labs flow into your portal account as soon as your provider has signed off on them. Note: Labs that are ordered by an outside physician will not flow over to the portal because that physician is not part of the Mankato Clinic.
Do I need to keep checking my portal to see when my notes and labs will be added?
When information is ready for you to view in your portal, you will receive an e-mail that says “you have new information available from Mankato Clinic.” When you log into your account, your updated sections will show under the Action Center
and Recent Activity.
Do I need to keep checking my portal to see when I get a reply from my provider?
When your provider’s office sends you a message, you will receive an email saying “your healthcare provider’s office has sent you a secure message.”
Can I pay or view my bill through the portal?
Viewing or paying your bill through the portal isn’t an option at this time. To pay your bill you can click on the link which will take you to bill pay on our website: http://www.mankatoclinic.com/online-bill-payment
Can I make or change an appointment on the portal?
If you need to change or cancel a current appointment, please call the department directly or call 507-625-1811 for assistance. You can request an appointment through our website here:
Can I request a prescription refill?
The portal does not support this function at this time. The best way to request a refill of a prescription is to call your pharmacy directly. Remember to allow 72 hours for your prescription request to be processed.
What do I do if I have concerns about the content of my records or there is incorrect information?
If you have any information in your portal account that is incorrect, please contact the Release of Information Department at 507-389-8633.
I don’t remember my username or password. What do I do?
We do not store usernames and passwords. We are only able to tell you what method you used to create your portal account. If you signed up using an existing account with Facebook, Google, Yahoo or Microsoft LiveID, your sign in is an e-mail address and the password for that e-mail address. If using the FMH Secure Login, the sign in is a username and password that you created for yourself. If you have the username, you can reset the password. If you are unsure of your login method, please contact Portal Support at 507-389-8694 or email@example.com.
Why does my account have nothing showing?
Accounts that are not connected to the Mankato Clinic do not show any health information in them. If you have previously connected an account, it’s possible you are logging in with an unconnected account which would be why there is no health information showing in this account. If you have not yet connected an account to the Mankato Clinic, you will need to fill out a sign-up form and turn it in to us so we can issue you an e-mail invite for a connection.
I changed my e-mail address and tried logging into the portal. Why can’t I see my information?
You need to use the e-mail address you originally connected your portal account with. If you still have access to that e-mail address, you are able to create a connection to be able to sign in using the new email address from inside your portal account. Once you do that, you are able to use either method to sign into your portal.
I have an e-mail address but that was hacked into. I have a new email address and would like to use that to sign into the portal. What do I do?
Your account will need to be deleted by you or disconnected by us and a new invitation will be issued. Contact Portal Support at 507-389-8694 or firstname.lastname@example.org
Why can I get into my account with no problems when I use my computer, but I can’t access my account on my phone/tablet?
If you are using a mobile device, you must use the FMH mobile app to go into your account by downloading the free app for your mobile device. Once the app is downloaded, you can log in to your account using the same method you would if you were using the computer.
Do you have questions regarding My Health before signing up? No problem. We try and answer as many questions as we can in the FAQs above. If you do not see your question listed, please feel free to contact us at either 507-389-8694 Monday through Friday from 8:30 am to 4:30 pm or by emailing us at email@example.com for more information.
Watch this informative video for all the information you will be able to access through My Health.
If you would like anytime, anywhere online access to your health records through My Health please fill out our registration form below. To ensure your privacy and security, either mail the form back to us or return in person to any Mankato Clinic location or at your next appointment.