November 22, 2017

Mankato Clinic is pleased to announce it has been named a 2017 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance inemployee engagement.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. 

After meeting with groups of employees, Mankato Clinic made several positive changes as a result of the feedback they received from staff. Changes included enhancing employee recognition programs, focusing on teamwork and improving on ways to better involve employees in decisions which affect their work, which helped the clinic achieve the award for employee engagement.

“As a service organization, we know that having an engaged workforce is essential to our success,” Mankato Clinic CEO Randy Farrow said. “We’ve been working hard to create a positive work environment for our providers and staff where people feel valued and supported to do their very best. This has become an expectation of our leaders and we actively measure our progress through Press Ganey so there’s accountability. We were honored and proud to have been recently recognized for the Press Ganey Guardian of Excellence Award. This will continue to be a big area of focus for us going forward.” 

According to Farrow, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“We are proud to partner with Mankato Clinic,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Mankato Clinic continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

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About the Mankato Clinic

The Mankato Clinic was founded Mankato, Minnesota in 1916, by five area physicians who believed that a comprehensive, multi-specialty group practice offered the best means of providing quality health care to the residents of southern Minnesota. The mission of the Mankato Clinic is to improve the health of people in our region through compassionate, patient-focused care and education. The Mankato Clinic has grown to over 130 physicians and practitioners and employs over 750 people and is one of the only physician owned and led medical facilities in the state of Minnesota. 

About Press Ganey

Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With more than 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient and caregiver suffering while improving the safety, quality and experience of care. For more information, visit www.pressganey.com.