Mankato Clinic has introduced a new patient-friendly model of care called Team-based Care. This means you, as a patient will have a more personalized visit with your provider. Your appointments will now have a Patient Care Coordinator joining you and the provider in the exam room. Below are a few things you can expect:
Team Based Care will provide you with an entire team of skilled health care professionals who will work together to meet your needs.
A Patient Care Coordinator will assist your provider by electronically documenting what is discussed at your appointment. This will enable your provider to focus entirely on you during your visit.
Your needs will often be completely met during your visit but occasionally follow-up may be required. Having a Patient Care Coordinator in the appointment will improve the communication with all providers involved in your care
This new approach to patient care is designed to ensure you receive preventive health screenings when appropriate and to make sure we follow-up on your chronic health issues as needed.
Enhanced communication with your care team is important in team-based care. Your Patient Care Coordinator will ask you which method of communication you prefer, such as phone calls or emails via your patient portal. If you don’t have a patient portal account she can help you get it set-up.
You may receive an email survey on your experience. Please let us know if you do not have a current email address on file with us. We look forward to hearing your feedback.
Each Team-Based Care team will have a phone number you can call to leave a message or you can email your provider through the portal. Appointments will continue to be made by calling the department directly.